All cancellation requests must be made in writing on company letterhead and either faxed or e-mailed to the MRF Operations Forum. Voice mails will not be accepted. Please see your confirmation email for further information. A full refund minus a 10% administrative processing fee will be provided if the cancellation is received by October 1, 2020. No refunds will be issued after October 1, 2020 or for no shows. The MRF Operations Forum reserves the right to cancel a program due to insufficient registration or instructor emergency. A full refund of registration fees only will be issued if this occurs.